Mississauga Council Code of Conduct takes investigations away from Integrity Commissioner (Governance Committee deputation)

April 20th, 2012  

Today’s blog, our previous entry, Mississauga blogger to City of Mississauga Director of Corporate Security, “CITY STAFF LIE.” and the related Additional Resources will be sent to the City of Mississauga as Correspondence for inclusion in both the Governance Committee minutes as well as a future Council meeting agenda.

As is our custom, our video, complete with transcript.

For the record, this video was presented as a deputation at the April 16, 2012 Governance Committee meeting.

Mississauga Council Code of Conduct takes investigations away from Integrity Commissioner  (16:39 min)

(Click here to go directly to the clip on YouTube)

[VIDEO TRANSCRIPT BEGINS]

Mayor Hazel McCallion, Mississauga Council meeting, May 21 2008

R-5, I think it is.

R-4. Motion to receive them? Second?

MISSISSAUGAWATCH, whispering into camera, Mississauga Council meeting, May 21 2008

This is the one.

Mayor Hazel McCallion, Mississauga Council meeting, May 21 2008

Councillor Mullin? Thank you.

Councillor Pat Mullin, Mississauga Council meeting, May 21 2008

Yes, I read “R-4”. And I guess my question, and this is regarding the whole complaints issue, with regards to Don Barber at the Council meetings.

And there is an addition to this which talks about the possibility of an investigator. And I guess my concern with that would be, well first of all is that the cost of relatively significant.

MISSISSAUGAWATCH, whispering into camera, Mississauga Council meeting, May 21 2008

Use the Ontario Ombudsman.

Councillor Pat Mullin, Mississauga Council meeting, May 21 2008

And how many times would an investigator have to come forward to take a look at complaints.

But I guess I’m looking for some direction from possibly Staff if there is something that we can put in place which would be, I guess would be a complaint procedure —against Staff. And maybe somebody could respond.

Or if there’s another way in terms of looking at it.

I talked to Mary Ellen Bench about it and I mean I’m wondering if there is something like maybe the ombudsman that could take a look at something like this.

MISSISSAUGAWATCH, whispering into camera, Mississauga Council meeting, May 21 2008

Yeah, yeah.

Councillor Pat Mullin, Mississauga Council meeting, May 21 2008

And it just seems to me that it would be an ongoing scenario—

Mayor Hazel McCallion, Mississauga Council meeting, May 21 2008

Yuh.

Councillor Pat Mullin, Mississauga Council meeting, May 21 2008

—and a continuation. And never a satisfaction at the end of the day. That we would be just putting more and more money into this.

MISSISSAUGAWATCH, reporting April 14, 2012

Now regarding “never a satisfaction at the end of the day” and “putting more and more money into this”, I want to talk a little bit about the Integrity Commissioner and public complaints against elected officials.

And to do that, I need to refer to the February 17, 2012 Corporate Report and its first recommendation with respect to the mandate of the Integrity Commissioner.

That report states, quote:

 That the Governance Committee reaffirm that the mandate of the Integrity Commissioner shall be to act as an advisor to Members of Council on matters relating to ethics and the Council Code of Conduct,

That’s one. And

to act as an educational resource to Members of Council in this respect, and to independently receive and investigate complaints regarding a possible breach of the Council Code of Conduct by a Member of Council;

Now the previous clip was video of the May 21, 2008 Council meeting.

And Councillor Mullin, when she was referring to “never a satisfaction at the end of the day” —it had to do with several complaints that Donald Barber had filed against, specifically, City Security.

And it’s now, what? April 14, 2012 and those issues still have not been resolved.

So the “never a satisfaction at the end of the day” continues.

And so for Donald Barber, for me, for all citizens, the quote, “to independently receive and investigate complaints ” is the Integrity Commissioner’s most crucial role. I really believe that.

Receive the complaint. And investigate the complaint.

Now the Integrity Commissioner’s mandate to investigate complaints is clearly a major theme throughout several corporate reports —either relating to the Integrity Commissioner of the Council Code of Conduct.

“Investigate complaints” is echoed in the February 17, 2012 report in the “Integrity Commissioner – Request for Proposals” too.

submitted to Council at its meeting of March 26, 2008

[scanning Corporate Report]

We go on. And there’s plenty of information here.

There’s some of the —extensive list of complaints that he’s got.

And what’s interesting is, there’s Step 1, “The City should engage an independent and impartial person or entity
to carry out the investigation and prepare a report.”

“Screening and Acknowledgement of Complaint”.

Essentially what they’re doing here, is a lot of this, you can recognize in the Code of Conduct regarding investigations and so on.

But what’s really astonishing is down here, this comment. “Financial Impact”.

Fees would be based on the amount of time spent to conduct such an investigation and an initial estimate is that this could easily exceed $50,000.00.

Just on Mr. Barber’s complaint alone.

And it says the financial impact:

Cannot be determined with certainty and will depend on the scope of the investigation, the number of witnesses to be interviewed and the volume of the material to be reviewed. Anticipated to exceed $50,000.00.

So with that you’re almost looking here at an integrity commissioner. For one person.

So with that context, we’ll now here what Councillor Mullin has to say.

Councillor Pat Mullin, Mississauga Council meeting, May 21 2008

You’re looking at $50,000. Plus. And I’m not sure how much money has been put into looking at some of these complaints so far.

But I see it as possibly an ongoing scenario that might never really come to a satisfactory conclusion. So, I guess I’m looking for some direction.

Mayor Hazel McCallion, Mississauga Council meeting, May 21 2008

Councillor Mullin, I met with the City Manager this morning. I have not see the report.

MISSISSAUGAWATCH commenting on the Mississauga Council meeting, May 21 2008 on April 14, 2012

Now the Mayor mentions an ombudsman twice. Listen.

Mayor Hazel McCallion, Mississauga Council meeting, May 21 2008

And I was going to ask, I was a little slow in asking, that this report be referred back to look at a process.

I think we should look at —we talked about an ombudsman like the City of Toronto has appointed.

MISSISSAUGAWATCH commenting on the Mississauga Council meeting, May 21 2008 on April 14, 2012

Like Toronto has an ombudsman.

Mayor Hazel McCallion, Mississauga Council meeting, May 21 2008

Because we’ve already had one which cost us close to $50,000 and there’s another one that might be— And I, when you read the report it also says that not all the information has been provided to be investigated. In addition to that, so I would ask Council to refer it back to Staff

Councillor Pat Mullin, Mississauga Council meeting, May 21 2008

I’ll be happy to—

Mayor Hazel McCallion, Mississauga Council meeting, May 21 2008

And the City Manager to further the investigation on it. And to come up with a policy and a process.

Whether we look at an ombudsman—

MISSISSAUGAWATCH commenting on the Mississauga Council meeting, May 21 2008 on April 14, 2012

Again, “ombudsman”. A specific person to deal with public complaints against Staff.

Mayor Hazel McCallion, Mississauga Council meeting, May 21 2008

—is something we should look at. Or what other opportunities —or what other options there are for us to consider before we proceed with this one.

MISSISSAUGAWATCH, reporting April 14, 2012

And that was May 21, 2008 and that issue still hasn’t been addressed. It hasn’t.

And while there’s now an integrity commissioner in place to file complaints against elected officials, there still is no consistent person —ombudsman or integrity commissioner, or otherwise, to deal with complaints against City Staff.

And that includes everything right up to the Commissioners and the City Manager.

So it’s interesting to look at the May 21, 2008 video and see that [shakes head and gestures, “WTF”]. And that’s the other thing I would request is for the Governance Committee to perhaps consider expanding the mandate of the Integrity Commissioner to also include complaints against City Staff.

Thanks.

[VIDEO TRANSCRIPT ENDS]

Signed,
MISSISSAUGAWATCH

ADDITIONAL RESOURCES

May 15, 2008 Corporate Report, SUBJECT: Complaints filed against City staff by Donald Barber at the Council Meeting of March 26, 2008

Mississauga blogger to City of Mississauga Director of Corporate Security, “CITY STAFF LIE.” (6:38 min)

(Click here to go directly to the clip on YouTube)

Blog, Mississauga blogger to City of Mississauga Director of Corporate Security, “CITY STAFF LIE.”

ANDRE MARIN, ONTARIO OMBUDSMAN QUOTES from "Sharpen Your Teeth III" course
“You can always find an expert ready to be bought off” —Ontario Ombudsman’s Sharpen Your Teeth III course 2009.

Mississauga blogger to City of Mississauga Director of Corporate Security, “CITY STAFF LIE.”

April 14th, 2012  

What follows is a video —not because it will change how the City of Mississauga does business, it’s just for the record.

The video includes an audio excerpt from a March 26, 2012 interview with Ken Owen, Director, City of Mississauga Facilities and Property Management (aka Director City of Mississauga Corporate Security) wherein I proclaim, “City Staff lie.”

My one regret about this interview is that I couldn’t muster the courage to also tell Ken Owen that his Security Staff are abusive hacks that

1. fabricate evidence

and:

2. conduct biased, fraudulent investigations.

I’ll leave those two for another time….

Mississauga blogger to City of Mississauga Director of Corporate Security, “CITY STAFF LIE.” (6:38 min)

(Click here to go directly to the clip on YouTube)

[VIDEO TRANSCRIPT]
Music: Baloney Again by Mark Knopfler

Ken Owen, Director, City of Mississauga Facilities/Property Management and Corporate Security, March 26, 2012

So, what can I do for you today?

MISSISSAUGAWATCH interview with Ken Owen, March 26, 2012

Okay, just some things.

As you know I’m researching Security and stuff like that, okay, through Freedom of Information. And I just want to talk about some of the incident reports and also the public complaints system.

Ken Owen, Director, City of Mississauga Facilities/Property Management and Corporate Security, March 26, 2012

Okay.

MISSISSAUGAWATCH interview with Ken Owen, March 26, 201

I have a video camera here. Would you be comfortable if I videotaped myself doi— okay. Would I, could I at least use this video sur- video camera as a second—

Ken Owen, Director, City of Mississauga Facilities/Property Management and Corporate Security, March 26, 2012

No. Is that a tape recorder going there?

MISSISSAUGAWATCH interview with Ken Owen, March 26, 2012

Yeah.

Ken Owen, Director, City of Mississauga Facilities/Property Management and Corporate Security, March 26, 2012

That’s fine.

MISSISSAUGAWATCH interview with Ken Owen, March 26, 2012

Yeah, but I mean I can use this as a tape recorder by not having the lens on. Just as a back-up.

[permission denied]

No? Okay. That’s fine.

[fast forward]

MISSISSAUGAWATCH interview with Ken Owen, March 26, 2012

Remember, I’m asking you for an interview. And I’d actually wanted to discuss the Council Code of Conduct and Staff investigating people.

I completely was blown away by realizing that there’s [sic] informal investigations that can go on. If—

Ken Owen, Director, City of Mississauga Facilities/Property Management and Corporate Security, March 26, 2012

I don’t know why keep saying that. Like it’s some nefarious thing.

If somebody brings to my—

MISSISSAUGAWATCH interview with Ken Owen, March 26, 2012

Okay—

Ken Owen, Director, City of Mississauga Facilities/Property Management and Corporate Security, March 26, 2012

—attention, an allegation of misconduct on the part of my Staff, whether it’s a formal complaint or not, then I’m going to make inquiries about what went on. I want to know the details.

I want to know the other side of the story.

MISSISSAUGAWATCH interview with Ken Owen, March 26, 2012

And I don’t blame you.

Ken Owen, Director, City of Mississauga Facilities/Property Management and Corporate Security, March 26, 2012

If you call that an investigation then, I, you know, it’s an investigation. I call—

MISSISSAUGAWATCH interview with Ken Owen, March 26, 2012

Actually you called it an investigation.

Ken Owen, Director, City of Mississauga Facilities/Property Management and Corporate Security, March 28, 2012

I call it informal inquiries into the details of a matter.

MISSISSAUGAWATCH interview with Ken Owen, March 26, 2012

Okay, but what happens though is that the public is not privy to what the people say. I —right?

Like you actually do informal queries to the people who are being complained about. And don’t contact, or the public may not know at all that this has happened. And—

Ken Owen, Director, City of Mississauga Facilities/Property Management and Corporate Security, March 28, 2012

I’m not sure why that matters, but, okay.

[long pause as I summon the courage to tell it like it is.]

MISSISSAUGAWATCH interview with Ken Owen, March 26, 2012

City Staff lie!

Ken Owen, Director, City of Mississauga Facilities/Property Management and Corporate Security, March 28, 2012

It is your opinion—

MISSISSAUGAWATCH interview with Ken Owen, March 26, 2012

No. This is on video.

Ken Owen, Director, City of Mississauga Facilities/Property Management and Corporate Security, March 28, 2012

It is your opinion that City Staff lie and I take exception to that.

MISSISSAUGAWATCH interview with Ken Owen, March 26, 2012

Okay.

Ken Owen, Director, City of Mississauga Facilities/Property Management and Corporate Security, March 26, 2012

City Staff are professional, honest and hard-working and your allegations of lying are completely without foundation.

So stop saying that they lie. They do not lie.

MISSISSAUGAWATCH videotaping camera held down, October 25, 2010 Mississauga election night inside Great Hall

Hi there.

Could I speak to you for a second?

Cathie Evans, Security Area Manager, October 25, 2010 Mississauga election night inside Great Hall

[inaudible affirmation]

MISSISSAUGAWATCH videotaping camera held down, October 25, 2010 Mississauga election night inside Great Hall

Oh. I thought I heard you say to me that . Could you confirm that?

Cathie Evans, Security Area Manager, October 25, 2010 Mississauga election night inside Great Hall

I don’t think so.

MISSISSAUGAWATCH videotaping camera held down, October 25, 2010 Mississauga election night inside Great Hall

Don’t think so? Okay. Thank you.

Cathie Evans, Security Area Manager, October 25, 2010 Mississauga election night inside Great Hall

No, I don’t think so. You must have been hearing something.

MISSISSAUGAWATCH videotaping camera held down, October 25, 2010 Mississauga election night inside Great Hall

Yeah, well, thank you. Just wanted to be sure.

[And then speaking into camera] Okay, she said that that was not the case, but we’ll see whether the camera picks that up or not.

Ohhhh, the camera picked it up all right…

 

MISSISSAUGAWATCH interview with Ken Owen, March 26, 2012

City Staff lie!

Ken Owen, Director, City of Mississauga Facilities/Property Management and Corporate Security, March 28, 2012

It is your opinion—

MISSISSAUGAWATCH interview with Ken Owen, March 26, 2012

No. This is on video.

Ken Owen, Director, City of Mississauga Facilities/Property Management and Corporate Security, March 28, 2012

It is your opinion that City Staff lie and I take exception to that.

MISSISSAUGAWATCH interview with Ken Owen, March 26, 2012

Okay.

Ken Owen, Director, City of Mississauga Facilities/Property Management and Corporate Security, March 26, 2012

City Staff are professional, honest and hard-working and your allegations of lying are completely without foundation.

So stop saying that they lie. They do not lie.

[Dip to White]

MISSISSAUGAWATCH interview with Ken Owen, March 26, 2012

City Staff lie!

Ken Owen, Director, City of Mississauga Facilities/Property Management and Corporate Security, March 28, 2012

It is your opinion—

MISSISSAUGAWATCH interview with Ken Owen, March 26, 2012

No. This is on video.

Ken Owen, Director, City of Mississauga Facilities/Property Management and Corporate Security, March 28, 2012

It is your opinion that City Staff lie and I take exception to that.

MISSISSAUGAWATCH interview with Ken Owen, March 26, 2012

Okay.

Ken Owen, Director, City of Mississauga Facilities/Property Management and Corporate Security, March 26, 2012

City Staff are professional, honest and hard-working and your allegations of lying are completely without foundation.

So stop saying that they lie. They do not lie.

[Dip to White]

MISSISSAUGAWATCH interview with Ken Owen, March 26, 2012

City Staff lie!

[Cross-fade]

MISSISSAUGAWATCH videotaping camera held down, October 25, 2010 Mississauga election night inside Great Hall

Hi there.

Could I speak to you for a second?

Cathie Evans, Security Area Manager, October 25, 2010 Mississauga election night inside Great Hall

[inaudible affirmation]

MISSISSAUGAWATCH videotaping camera held down, October 25, 2010 Mississauga election night inside Great Hall

Oh. I thought I heard you say to me that , Could you confirm that?

Cathie Evans, Security Area Manager, October 25, 2010 Mississauga election night inside Great Hall

I don’t think so.

MISSISSAUGAWATCH videotaping camera held down, October 25, 2010 Mississauga election night inside Great Hall

Don’t think so? Okay. Thank you.

Cathie Evans, Security Area Manager, October 25, 2010 Mississauga election night inside Great Hall

No, I don’t think so. You must have been hearing something.

MISSISSAUGAWATCH videotaping camera held down, October 25, 2010 Mississauga election night inside Great Hall

Yeah, well, thank you. Just wanted to be sure.

[Push]

MISSISSAUGAWATCH interview with Ken Owen, March 26, 2012

City Staff lie!

Ken Owen, Director, City of Mississauga Facilities/Property Management and Corporate Security, March 26, 2012

It is your opinion—

MISSISSAUGAWATCH interview with Ken Owen, March 26, 2012

No. This is on video.

Ken Owen, Director, City of Mississauga Facilities/Property Management and Corporate Security, March 26, 2012

It is your opinion that City Staff lie and I take exception to that.

MISSISSAUGAWATCH interview with Ken Owen, March 26, 2012

Okay.

Ken Owen, Director, City of Mississauga Facilities/Property Management and Corporate Security, March 26, 2012

City Staff are professional, honest and hard-working and your allegations of lying are completely without foundation.

So stop saying that they lie. They do not lie.

[Push]

MISSISSAUGAWATCH interview with Ken Owen, March 26, 2012

City Staff lie!

Ken Owen, Director, City of Mississauga Facilities/Property Management and Corporate Security, March 26, 2012

It is your opinion—

MISSISSAUGAWATCH interview with Ken Owen, March 26, 2012

No. This is on video.

Ken Owen, Director, City of Mississauga Facilities/Property Management and Corporate Security, March 26, 2012

It is your opinion that City Staff lie and I take exception to that.

[Dip to White]

MISSISSAUGAWATCH interview with Ken Owen, March 26, 2012

City Staff lie!

[Push]

MISSISSAUGAWATCH reporting for the record, April 12 2012

And, not only do City Staff lie, they also fabricate evidence! Thank you Freedom of Information!

And, fortunately, I took the precaution of photographing the real evidence and storing it here on my computer.

 

MISSISSAUGAWATCH interview with Ken Owen, March 26, 2012

City Staff lie!

[Video clip of March 17, 2008 City of Mississauga Audit Committee meeting]

Mayor Hazel McCallion, Audit Committee, March  17, 2008

I hope that the people we hire are sensitive to the fact that we are dealing with the public and we should give them every understanding possible.

Jamie Hillis, Mississauga Corporate Security Manager, Audit Committee, March  17, 2008

Yes. Absolutely.

[Dip to White]

MISSISSAUGAWATCH reporting for the record, April 12 2012

And. What was the biggest lie ever uttered?

Mayor Hazel McCallion, Mississauga Judicial Inquiry testimony, September 20, 2010

I pride myself on the staff that we have at the City of Mississauga. They’re very professional and they follow the policies very, very, very diligently.

MISSISSAUGAWATCH interview with Ken Owen, March 26, 2012

City Staff lie!

Ken Owen, Director, City of Mississauga Facilities/Property Management and Corporate Security, March 26, 2012

It is your opinion—

MISSISSAUGAWATCH interview with Ken Owen, March 26, 2012

No. This is on video.

Ken Owen, Director, City of Mississauga Facilities/Property Management and Corporate Security, March 26, 2012

It is your opinion that City Staff lie and I take exception to that.

MISSISSAUGAWATCH interview with Ken Owen, March 26, 2012

Okay.

Ken Owen, Director, City of Mississauga Facilities/Property Management and Corporate Security, March 26, 2012

City Staff are professional, honest and hard-working and your allegations of lying are completely without foundation.

So stop saying that they lie. They do not lie.

[Video Clip insert. May 11, 2009 Audit Committee meeting]

Mississauga Mayor Hazel McCallion, Audit Committee, May 11, 2009

I’m getting a little frustrated as Mayor as we set up policies and then they’re not followed. And that’s what bothers me.

[fast forward]

You know, I don’t know why there’s such a disregard for policy.

[logo]

[VIDEO TRANSCRIPT ENDS]

 

Mississauga blogger to City of Mississauga Director of Corporate Security, "CITY STAFF LIE."

Signed,

MISSISSAUGAWATCH

Director of City of Mississauga Corporate Security concedes, “Citizens/kids need audio recorders.”

April 1st, 2012  

What follows is a video, complete with transcript. It includes an audio excerpt from a March 26, 2012 interview with Ken Owen, Director, City of Mississauga Facilities and Property Management (aka Director City of Mississauga Corporate Security).

Director of City of Mississauga Corporate Security concedes, “Citizens/kids need audio recorders.”

(Click here to go directly to the clip on YouTube)

[VIDEO TRANSCRIPT]
Music: Baloney Again by Mark Knopfler

MISSISSAUGAWATCH in Tim Horton’s lineup with City of Mississauga Corporate Security “677” knob unit in the mirror

It is Wednesday, March the 28th, 2012 and guess what we’ve got right behind me.

I’m in a Tim Horton’s lineup here [laughs] and the knob unit, a knob unit, right there.

Just right behind me. Look at that. [laughs] And it’s not like he can disappear because he’s trapped behind another one.

This is too good. Right there. Knob unit. Oops. Better this way.

[sighs] Yeah, you just can —actually, this funny. This is great. I’m having a great time. Let me just see. Can I get a close-up there? ‘Cuz the guy’s trapped.

Let me see. Wrong angle. There it is.

[City of Mississauga Corporate Security guard now calls up my license place on his computer console]

You followed the wrong car, pal.

[text insert 01: Audit Committee, March 17, 2008]

Mississauga Mayor Hazel McCallion:

   So, I hope that the people we hire are sensitive to the fact that
   we are dealing with the public and we should give them every
   understanding possible.

Mississauga Corporate Security Manager Jamie Hillis:

   Yes. Absolutely.

[text insert 02]

“I’ll finish my lunch since I’ve been working for 8hr’s [sic] with out [sic] any
break, then when I’m done eating I’ll tow your car so you can feel satisfied
that your tax dollars are well spent, or maybe I’ll watch you while you use
the park and give you a ticket beacuse [sic] I can”

-City of Mississauga Corporate Security guard alias “HyJynx”
blueline.ca    Sat Oct 15, 2005

[text insert 03]

“And wouldn’t you know, the next weekend I ran into him again, same bat time
same bat channel. Only this time there were 3 of us vs. him.

Lets [sic] just say that the Administration of Justice was not the one dragged
through the cement …er rather mud… yeah the soft squishy stuff.”

–City of Mississauga Corporate Security guard alias “HyJynx”
blueline.ca    Mon Dec 26, 2005

MISSISSAUGAWATCH in Tim Horton’s lineup with City of Mississauga Corporate Security “677” knob unit in the mirror

Thank you very much.

Tim Horton’s attendant

Thank you. Have a good day.

MISSISSAUGAWATCH in Tim Horton’s lineup with City of Mississauga Corporate Security “677” knob unit in the mirror

Wait a second. This is hard to do as you can imagine. There he is. Let’s see, go right there.

At least he’s not honking to say get out of the way.

Yep, I really enjoy this. Let’s just get a close-up. There it is. The guy’s getting his coffee.

You’re on video surveillance, pal.

I wonder what knob unit it is.

They have “675”, “676”, “677”, “678”.

[DIP TO WHITE]

Video of City of Mississauga Corporate Security, Election Night, Mississauga City Hall, October 25, 2010.

Mississauga Mayor Hazel McCallion:

   So, I hope that the people we hire are sensitive to the fact that
   we are dealing with the public and we should give them every
   understanding possible.

Mississauga Corporate Security Manager Jamie Hillis:

   Yes. Absolutely.

Ken Owen, Director, City of Mississauga Facilities/Property Management and Corporate Security, March 26, 2012

Then it’s just your allegation up to this point that [name deleted] said that.

MISSISSAUGAWATCH interview with Ken Owen, March 26, 2012

Yes.

Ken Owen, Director, City of Mississauga Facilities/Property Management and Corporate Security, March 26, 2012

And I’m supposed to take you and your word but I’m not supposed to take my Staff at their word.

MISSISSAUGAWATCH interview with Ken Owen, March 26, 2012

Thank you very much. Thank you very much, because that’s been my saying all along is that, and that’s why I have this stuff because when it’s your word against City Staff —a citizen’s word, especially a kid’s word against City Staff, you lose a hundred percent of the time just because of that.

That’s why I’m saying you either have to have something on audio or better yet video because if you get into a situ—

Ken Owen, Director, City of Mississauga Facilities/Property Management and Corporate Security, March 26, 2012

I am not sure why this is such a revelation.

Mississauga Mayor Hazel McCallion:

   So, I hope that the people we hire are sensitive to the fact that
   we are dealing with the public and we should give them every
   understanding possible.

Mississauga Corporate Security Manager Jamie Hillis:

   Yes. Absolutely.


Ken Owen, Director, City of Mississauga Facilities/Property Management and Corporate Security, March 26, 2012

So that I’m a third party. This person says this and that person says that. And I’m supposed to determine without any evidence one way or another what the right story is.

MISSISSAUGAWATCH interview with Ken Owen, March 26, 2012

Yeah. And I guess—

Ken Owen, Director, City of Mississauga Facilities/Property Management and Corporate Security, March 26, 2012

I am?!

MISSISSAUGAWATCH interview with Ken Owen, March 26, 2012

No, no, no, no. What I’m saying is, I would say that the majority of complaints are like that, wouldn’t you say? Where the public don’t have an audio-recorder. They don’t have their cellphone ready.

Ken Owen, Director, City of Mississauga Facilities/Property Management and Corporate Security, March 28, 2012

And I would also tell you that the majority of complaints, the story that you get is not —able to be substantiated.

It is a person who is in a moment providing their recounting, usually after the fact, of what happened. And there is no evidence that what they say is absolutely true.

It’s their view of events.

MISSISSAUGAWATCH interview with Ken Owen, March 28, 2012

Uh-hm.

Ken Owen, Director, City of Mississauga Facilities/Property Management and Corporate Security, March 26, 2012

Often filtered through some other lens.

So to suggest that I should take those stories at face value and act on them is bizarre. It’s just not—

MISSISSAUGAWATCH interview with Ken Owen, March 26, 2012

Okay.

So, so basically then —yeah, no, I feel good about that.

Because it’s been something I’ve been saying is that if in a case where you have a problem with City Staff, you should be audio-recording your telephone conversation. You should be having a video-recorder going or something like that.

So that you, you, if you, you can not put yourself in a position of a He-Said/She-Said scenario. Okay? I think we can agree on that.

Ken Owen, Director, City of Mississauga Facilities/Property Management and Corporate Security, March 26, 2012

[silence]

MISSISSAUGAWATCH interview with Ken Owen, March 28, 2012

Okay. Great.

[Video. MISSISSAUGAWATCH (and finger) drives past Mississauga City Hall, March 18, 2012.]

Mississauga Mayor Hazel McCallion:

   So, I hope that the people we hire are sensitive to the fact that
   we are dealing with the public and we should give them every
   understanding possible.

Mississauga Corporate Security Manager Jamie Hillis:

   Yes. Absolutely.

 

[VIDEO TRANSCRIPT ENDS]

This blog is dedicated to the 9/10 year old girl in this City of Mississauga Corporate Security Special Occurrence Report.

SHERI-LYNN RUFFO (SLR) SHIFT SUPERVISOR: CITY OF MISSISSAUGA CORPORATE SECURITY NOVEMBER 14, 2008 BAN OF 9/10 AND 15/16 YEAR OLD FEMALES (from Mississauga Civic Centre, Living Arts Centre and Central Library

Signed,

MISSISSAUGAWATCH