Update and Apology: Ghosts of Christmas Past: Bans and Arrests issued by City of Mississauga Corporate Security on Christmas Days 2006 to 2012

December 25th, 2013  

UPDATE: December 29, 2013

Please be advised that I have removed the content of my December 25, 2013  blog, “Ghosts of Christmas Past: Bans and Arrests issued by City of Mississauga Corporate Security on Christmas Days 2006 to 2012”.

While the title and text referred to Bans and Arrests issued by City of Mississauga Corporate Security on Christmas Days —meaning December 25ths, the actual image copied from the City of Mississauga Corporate Security included all Twelve Days of Christmas (December 25th through January 5ths).

Huge error, huge.

That said, there’s a difference between when I make a mistake and the City of Mississauga and City of Mississauga Corporate Security in particular.

1.  I’m committed to Science, that is evidence-based research and reporting.

2.  I don’t need someone to point errors out to me. I eventually find them on my own.

3.  I acknowledge an error as soon as it’s noticed.

4.  I have a conscience.

5.  I always man up to my mistakes.

Last I apologize to the City of Mississauga and City of Mississauga Corporate Security for making the City’s record of bans and arrests appear worse than they actually were during the 2006 through 2012 Christmas holiday season.

That said, I’ll stand by what I wrote in my December 25, 2013 blog —that City of Mississauga Corporate Security “isn’t all that conscientious about accuracy in reporting or recording” and that “Freedom of Information has confirmed that not all bans –or even arrests are recorded in this database”.

That’s it.

 

Wishing all a safe holiday,
MISSISSAUGAWATCH

City of Mississauga Corporate Security "Response Units" (aka knob units) parked opposite the evil empire, Christmas Eve 2013

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“CSIS” database confirms City of Mississauga Corporate Security’s Reign of Error after Error after Error after Error after Error after

December 16th, 2013  

It’s been a long time since I wrote a blog. Wow, last one was December 2, 2013. Right now I’m heavily into analyzing the City of Mississauga Corporate Security (MissCorpSec) database and in the process I have to learn Excel. The database is a record of 5,381 incidents of bans and arrests courtesy of City of Mississauga Corporate Security guards, Contract Security guards, City of Mississauga Corporate Security Area Managers (SAMs) as well as those issued by Security Manager, Jamie Hillis.

In an email, Ken Owen, Director of MissCorpSec once referred to the database as “non-robust”. Such classic MYTHissaugaspeak from that individual! “Non-robust”…

Tell you what. YOU decide about “non-robust”. Take a peek at the City of Mississauga Corporate Security “CSIS” database (below). But first, some background.

As a way of familiarizing myself with the MissCorpSec database, I began a colour-coding exercise: Red for failure to record key information like “Complexion” (aka Race/Ethnicity) or omitting two related pieces of information like Date of Birth and AgeRangeID so the person receiving the ban could be an 8 year old —or 88.

8 or 88… Think that’s preposterous? Well City of Mississauga Corporate Security has banned someone as young as 8 and as old at 89!

The difficulty for me is figuring out how to analyze what Director Ken Owen calls a “non-robust” database and what I call a total piece of disgrace-to-public-service-piece-of-shit.

By our count over 1,700 of 5,381 Security incidents contained either errors or omissions. That’s over 30% of all entries for the “Trust Quality Excellence” “Best City in Canada” whose Mayor brags that they “Lead Canada in management”.

Sometimes while the Date of Birth is missing, at least City of Mississauga Security guards entered the AgeRangeID. The problem was there were numerous circumstances where 15 year olds were assigned the 16 – 20 AgeRange. Or a 16 year old was assigned 11 – 15. Or 26 – 30. You get the idea.

So even when the Date of Birth was missing, you could draw little confidence from a MissCorpSec guard filling in the AgeRange. And it isn’t just that. With Date of Birth missing what use is the AgeRange 16 – 20? Was that person a minor or a 19 – 20 year old?

Seriously. How do you go about analyzing such a piece of crap? How could anyone be confident in drawing any conclusions from it? Have Hazel McCallion and her Councillors been lying to us since at least May 2006—or just not paying attention? You can’t look at the City of Mississauga Corporate Security database and believe City of Mississauga Staff are accountable. If the Mayor and Council even remotely expected some oversight and consequences from senior Staff, we would not be wading through the shitterie that is their “CSIS” database.

We will be responding to all Corporate Reports authored by Security Manager Jamie Hillis and Security Area Manager, Cathie Evans from Spring 2010 to current. In these semi-annual reports they summarized bans, arrests and even “trends” of this database…

Imagine. Hillis and Evans provided no caveats about the “non-robust”ness of this database. (Most telling) not one word about “Complexion”!…

I will say this. When I warned Hazel McCallion and Councillors about City of Mississauga Corporate Security —about the lying, about the chronic disregard for Policy, about behaviour that confirmed Security bosses saw themselves as untouchable to any accountability, a rogue force and Law Unto Themselves— the City of Mississauga Corporate Security database still took me by surprise at just how bad it really was….

So here in its Full-Callous-Disregard-for-Policy are the over 1,700 incidents containing errors, omissions or just stinks of plain stupid.

You’re best to click here for the original size version that I uploaded to Flickr:  www.flickr.com/photos/43172810@N00/11405203586/sizes/o

And here’s the City of Mississauga Corporate Security database, FYI, squished into 640 pixels across…

City of Mississauga Corporate Security database: Sample of over 1,700 errors or omissions in entries

Signed,
MISSISSAUGAWATCH

“Contrary to your allegations, it is because the City does not discriminate on the basis of age and ethnicity that there are no records to be found based on such categories.”

–Mayor Hazel McCallion, April 16, 2007 email

Christmas Mississauga Council meeting 2006: Trying to warn Mississauga Council about City of Mississauga Corporate Security but aborted. December 13, 2006
Christmas Mississauga Council meeting 2006: Trying to warn Mississauga Council about City of Mississauga Corporate Security but aborted. December 13, 2006

 

 

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Letters to Hazel McCallion: “Urging that the City of Mississauga MUST NOT fill their Manager, Security position internally. ”

December 2nd, 2013  

This document was sent to Mississauga Mayor Hazel McCallion on November 24, 2013 and a corrected version was emailed today. We provide it here for the record.

City of Mississauga Corporate Security LETTERS TO HAZEL MCCALLION logo

Hi Madam Mayor,

I hope that you are well.

Please forgive my haste and know that the supporting evidence (Freedom of Information and audio/video) can be prepared and brought forth in good time, but right now it is more important to bring this urgent request to your attention before a decision is made.

On November 12, 2013, as a result of receiving an email advising me that the City could not reveal the name of a City of Mississauga Corporate Security (MissCorpSec) Area Manager, I went to your website at mississauga.ca to see if I could find a name that way.

As is my practice I checked your Jobs and Careers page.

Imagine my SHOCK finding the job, “Manager, Security” posted the very same day!

“I hope that the people we hire are sensitive to the fact that we are dealing with the public and we should give them every understanding possible.”

Madam Mayor, you, Council, and the City Manager, MUST NOT fill the Manager, Security position internally.

I remind you of an instruction you gave to Staff (and especially Jamie Hillis) at the March 17, 2008 Audit Committee meeting. Recall that you were reviewing the first-ever Security public complaints procedure and you said how important this document was.

And then, you pointedly told all there, “I hope that the people we hire are sensitive to the fact that we are dealing with the public and we should give them every understanding possible.”

To which Jamie Hillis responded, “Yes. Absolutely.”  It takes the most cursory of looks at City of Mississauga Corporate Security’s “CSIS” database to confirm that “Yes. Absolutely.” was a lie.

Hazel McCallion quote: “I hope that the people we hire are sensitive to the fact that we are dealing with the public and we should give them every understanding possible.” --Mayor Hazel McCallion at the March 17, 2008 Audit Committee
Another lie was that the City does not collect records on Ethnicity.

Your April 16, 2007 email to me states:

“Contrary to your allegations, it is because the City does not discriminate on the basis of age and ethnicity that there are no records to be found based on such categories.”
I know you didn’t write that Madam Mayor, but someone on Staff turned you into a liar. That’s why I wanted a name. I still want the name of the individual who made that statement. It’s a blatant lie — a lie that extends all the way back to at least January 2006. Corporate Security collected a lot more personal information on citizens than just Age and Ethnicity.

And ready for this? Remember that 9/10 year old girl that Security banned for 30 days from three facilities at once? Turns out she wasn’t the youngest! The MissCorpSec “CSIS” database confirms they banned an 8 year old boy for 30 days as well.

So much for the Peel Youth Charter…

I’m asking that you, Madam Mayor, personally oversee the hiring of the new Manager of City of Mississauga Corporate Security. There is not enough time right now to explain why all MissCorpSec’s SAMs (Security Area Managers) need to be replaced, and for that matter, Supervisors as well.

One step at a time, and the very best thing you can do for youth/citizens is to poach a new Security Manager who is “sensitive to the fact that we are dealing with the public” and “will give them every understanding possible.”

This implies that the candidate would have a high standard of ethics and would be willing, and ideally eager, to submit to the Province’s public complaints procedure under Bill 159.

Ministry of Community Safety Correctional Services Private Security Investigative Public Complaints
In his book “Her Worship: Hazel McCallion and the Development of Mississauga”, author Tom Urbaniak implied that when you go fishing, Madam Mayor, it isn’t just for salmon. You’ve been known to “poach” for City Staff.

On page 4 in his book, Urbaniak states that you have “spared few efforts to recruit seasoned top bureaucrats, sometimes even poaching respected senior provincial public servants.”

Madam Mayor, I urge you to poach and ensure we get a new Security Manager “who is sensitive to the fact that he is dealing with the public and should give them every understanding possible”.

I’ve been documenting City of Toronto Corporate Security during Toronto Council meetings (November 13 and 18, 2013). That might be a good place to start…

Respectfully,
MISSISSAUGAWATCH

EXHIBIT 131124 01 “Contrary to your allegations, it is because the City does not discriminate on the basis of age and ethnicity that there are no records to be found based on such categories.”       –Mayor Hazel McCallion, April 16, 2007 email

In an April 16, 2007 email, Hazel McCallion denies that City of Mississauga Corporate Security keeps records on Age and Ethnicity. Who at the City of Mississauga is responsible for the Mayor's VERY false statement?
EXHIBIT 131124 02 Print screen of City of Mississauga Corporate Security “CSIS” database.

Despite heated, chronic denials by the City, Freedom of Information eventually confirmed that City of Mississauga Security also kept records on ethnicity in Column “R” under the heading “Complexion”.

Not only that but since January 1, 2006 the “CSIS” database had Caucasian spelled “Caucasion” and it would seem City of Mississauga Corporate Security also thinks that European is a complexion.

City of Mississauga Corporate Security "CSIS" database classifies European as a complexion

EXHIBIT 131124 03  3/19/2007 -0400,  March 19, 2007 email Our File:  07/030

“In any event, please be advised that the City treats all its residents fairly regardless of language or ethnicity.”

The fact is, the City does NOT treat “residents fairly regardless of language or ethnicity”.

For example, if you are banned or arrested by “Contract Security” on City property (see below), you can file a complaint with the province under Bill 159. Not so if you’re unfortunate enough meet up with a City of Mississauga Corporate Security guard. You are then denied that route and can only “complain” through the City’s Staff-drafted public complaints process –where the Security bosses “investigate” –a Freedom of Information confirmed Road to Nowhere.

City of Mississauga's confirmed use of "Contract Security" turns residents into Haves and Have Nots.

Hazel McCallion quote: “I hope that the people we hire are sensitive to the fact that we are dealing with the public and we should give them every understanding possible.” --Mayor Hazel McCallion at the March 17, 2008 Audit Committee
Cc Jim Tovey; Pat Mullin; Chris Fonseca; Frank Dale; Ron Starr; Nando Iannicca; Katie Mahoney; Pat Saito; Sue McFadden; George Carlson; John Stewart (Mississauga News); Emil Kolb; Ontario Ombudsman Andre Marin,

Cc: Crystal Greer; MISSISSAUGAWATCH

 

THE McCALLION LETTERS

Email 01 sent October 8, 2013 4:57 PM   Letters to Hazel McCallion: The McCallion Letters, “Request for a Meeting with the Mayor” Factum #1

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