The McCallion Letters: Letter 2. City of Mississauga Security Misstapo “investigated” themselves.

May 24th, 2015  

The McCallion Letters: Letter 2 (dated May 20, 2015)

[This letter plus the previous one dated April 16, 2015 are included, for the record, in the May 27, 2015 Council agenda as Item I-5.]

Dear Madam Mayor, (You’ll always be “Madam Mayor” to me…)

This email care of and is a follow-up to the registered letter I sent you on April 16, 2015. You have now had a month to examine a hard-copy of the City of Mississauga Corporate Security 2006-2012 “CSIS” database, as have Mayor Crombie and all Councillors except Ward 4’s John Kovac.

Please think back, Madam Mayor. How often between 2006 and 2014 did Staff or elected officials say that City Security must be doing an excellent job because otherwise you’d have received more complaints? Does that sound familiar? Things were so excellent that City Security didn’t even have a complaints system!

As late as November 27, 2007, Security Manager Jamie Hillis reassured his boss, Ken Owen, that “complaints against security have never been a historical concern”.

City of Mississauga Corporate Security boss Jamie Hillis' November 27. 2007 email secured through Freedom of Information

“never been a historical concern”.

Well, Madam Mayor, there are reasons for that…

Quite simply, people are reluctant to complain! Oh, they’ll complain about potholes, graffiti, weeds, noise, litter—there’s no end to it actually—but they’re loathe to complain about The Authorities to The Authorities.

Councillor Maja Prentice was wrong back in March 24, 2010 when she defended City Security with “Believe me, people do not hesitate to complain in this day and age.”

Mississauga Councillor Maja Prentice enables City of Mississauga Corporate Security

Well, believe me, when it comes to the conduct of your Security managers and their guards, very very few people will summon the nerve to complain! After all, it’s their word against Mayor Hazel McCallion’s “Best City in Canada” Security Operation, right?

I’ve received about two dozen complaints about your Corporate Security mostly through YouTube. When I offer to help filing Freedom of Information and writing their complaint, they shrink, politely decline, and I never hear from them again.

All except one—a mother. She too declined to file a formal complaint against City of Mississauga Corporate Security. In an email she explained:

“I`ve spoken to my [redacted] about your suggestions, and [redacted] is still very much intimidated by the experience that [redacted] doesn`t want to pursue anything, for fear of some type of bureaucratic retribution.”

That said, this mother did grant me permission to share her original email with you and elected officials, provided I redact enough details that her child couldn’t be identified from Security’s “CSIS” database.

As you read this letter, keep in mind Councillor Prentice’s, “Believe me, people do not hesitate to complain in this day and age.”

Mississauga teen frets a full year before telling mother of City of Mississauga Security ban

Transcript of Mother’s email. (Note: This incident happened prior to Jason Keddy becoming Security Manager in February 2014)

[redacted] does not represent actual length of redactions.


Today I feel compelled to email you about a family member’s personal experience in relation to a situation that has only very recently come to my attention. And, upon performing some very rudimentary research on the subject, it didn’t take me long to find some disturbing and maddening information on the internet regarding what appears to be systemic corruption in what I thought was a first-world city, not a third-world country. Please allow me to relay what I have learned:

My [redacted] lived in Mississauga for [redacted] years to attend school. [redacted] was a top-notch student (all [redacted] instructors and school administration would easily vouch for that), and is a conscientious and law-abiding young adult. [redacted] no longer lives in the city, and has no desire to ever go back…due to a lot of reasons…but, this morning (a full year after [redacted] situation arose) [redacted] approached me in tears because of an issue that has been bothering [redacted] the entire time, and which [redacted] has only brought to my attention now. [redacted] would often go to [redacted] to [redacted] after spending several hours on [redacted] schoolwork. It was during one of these times when [redacted] was approached by a belligerent man claiming to be a security person for the city. [redacted]



He demanded [redacted] identification, and being completely naïve and terrified, [redacted] obliged by giving it to him. He told [redacted] was barred from the square for [redacted] days – with no evidence of any wrongdoing whatsoever!!! The very, very unfortunate thing was that I happened to be in Mississauga visiting [redacted] at that exact time, and had [redacted] told me what had just happened to [redacted], I would have [redacted]


[redacted] But, again, [redacted] was terrified of what had just transpired, and was deathly afraid to mention it to anyone.

After seeing that many, many other people have been treated in the same way (by researching anecdotes on the internet, as well as coming upon your website), I regret very much that [redacted] did not tell me immediately about this situation. I would have been in City Hall in no time flat, lodging a formal complaint, but I believe it is futile at this time to bother. My [redacted] as I said, is extremely conscientious about being a model citizen, and it has been bothering [redacted] for an entire year that her reputation as such has been unjustly sullied. [redacted] also is worried that it will leave a permanent record somewhere for [redacted] Because [redacted] lodged no complaint against the false accusation, I am hoping that this will not be the case. I believe it would be futile, or even counterproductive, at this time to complain to the city administration over this as, at this point, [redacted]

[redacted through rest of email]

This is not how parents should find out their kid was banned by “the Best City in Canada”.


Last re: “Corporate Security will proceed under all existing guidelines and laws” No they didn’t.

Best wishes,

MISSISSAUGAWATCH (Letter 2, May 20, 2015)

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Registered letter to Hazel McCallion sets record straight on her Security operation and its “CSIS” database

April 22nd, 2015  

On April 16, 2015, the following letter was sent by registered mail to former Mississauga Mayor Hazel McCallion in response to an email that she sent me back on April 16, 2007. In it, the Mayor insisted that regarding age and ethnicity, “there are no records to be found based on such categories.”

This now sets the record straight.

Canadian Security Magazine Jan/Feb 2007 "Shattering the Myth" City of Mississauga Corporate Security

Dear Madam Mayor, (You’ll always be “Madam Mayor” to me…)

I’m sending this by registered letter today, April 16, 2015, because it’s my way of acknowledging the 8th anniversary of an email that you wrote to me back on April 16, 2007.

Since February 2010 you’ve tried to set up a meeting with me to discuss issues I’ve had over the years, and that April 16, 2007 email certainly tops my list of concerns.
In an April 16, 2007 email, City Staff signing Hazel McCallion's name lie --twice.

After years of filing Freedom of Information I was finally ready to meet with you, and successfully set up a meeting for October 6, 2014.

Then, however, you (or your staff) postponed it on June 30, 2014, writing:

Unfortunately, due to changes in the Mayor’s schedule we are unable to confirm the October 6th date.  As per the Mayor’s e-mail to you earlier today, we will be in touch with you in the future as to when the Mayor is able to meet with you.

Well, no one ever did get in touch. I waited patiently until I finally had to write and remind you on November 5, 2014. On November 7th your Office wrote advising me there’d be no meeting:

Thank you for your e-mail dated November 5, 2014.  Unfortunately, due to the Mayor’s heavy schedule and numerous commitments prior to her retirement we are unable to accommodate your request for a meeting at this time.

So that’s why I’m writing you now. Specifically I wish to address what you wrote in your April 16, 2007 [07/030 file] email paragraph 4:
In an April 16, 2007 email, Hazel McCallion denies that City of Mississauga keeps records on Age and Ethnicity.

You have also taken issue with my earlier statement that the City treats all its residents fairly regardless of language or ethnicity. You alleged that because there is no detail on any security reports based on age and ethnicity, I had no basis to make this statement.  You also made other comments and references to instances that took place in the Brampton courts to substantiate your assertions.  Contrary to your allegations, it is because the City does not discriminate on the basis of age and ethnicity that there are no records to be found based on such categories.  I can also see no correlation between your speculative comments or such instances occurring outside of our City and your suggestion that the City is not treating its residents fairly, as I have indicated earlier.

The statement, “Contrary to your allegations, it is because the City does not discriminate on the basis of age and ethnicity that there are no records to be found based on such categories.” was not only false, I allege that denying that the City kept ethnicity/age records was deliberate deception.

Your emphatic denial that the City kept no ethnicity/age records eventually cost me enormous amounts of time and several hundred dollars for Freedom of Information filings. Because of your denial, when I requested first the hard copies, and later the computer files for the entire City of Mississauga Corporate Security “CSIS” database, I asked for all fields—but not ethnicity and age, since I believed what you wrote about not keeping that data!

The fact is, ethnicity and age were the two most important issues I was researching as a member of the Peel Youth Violence Prevention Network’s Education and Policy Working Group. Your April 16, 2007 email denied keeping those stats.

Please find enclosed a print-out of the entire City of Mississauga Corporate Security “CSIS” database (81 pages) that I finally secured through Freedom of Information. It’s a version that I’ve modified so that only the most important fields fit on each page. I’ve also added a column that calculates the age of each individual at time of incident.

Please note as you examine the database print-out that City Security did not use the term “Ethnicity” but rather “Complexion” in Column “R”, and yes, Security really did spell Caucasian “Caucasion”. Note too that they assigned “European” as a Complexion, as well as some other puzzling entries.

City of Mississauga Corporate Security bans issued by Security Manager, Jamie Hillis

Analyzing City Security’s Special Occurrence Reports (SORs) secured through Freedom of Information made me realize that there had to be some kind of database to print them out.

City of Mississauga Corporate Security "Special Occurrence Report" purposely leaves "Complexion" from the print-out.

It took multiple attempts over several years but I finally secured their entire “CSIS” Excel spreadsheet.

What I discovered when I finally had the complete database in my hands was not only shocking and appalling, it was also infuriating. City Security had clearly made sure that “Complexion” was left off their Special Occurrence Reports. Your Security operation not only kept ethnicity “Complexion” records since at least January 2006, they lied to you, to me, and to the public about keeping such stats.

Someone designed this database and made a deliberate decision to include ethnicity data. Someone knew that this was wrong and tried to disguise the fact by using the euphemism “Complexion”. City Security staff were well aware the field existed because they diligently filled it on in the majority of their reports. How did this escape notice?

Also, I was before Council several times with deputations giving elected officials the same alerts. The City Security officer present would have heard my allegations about the Security database, known they were true, and yet she remained silent. Why?

A casual skim through Security’s database forces the conclusion that no one (Security management, the Director of Facilities & Property Management, Corporate Services, or any elected official) ever took a serious look through City Security’s database—or if they did, they decided to become complicit in the cover-up.

Even Jeremiah Brenner Management Consulting who conducted the 2009 “Security E3 Review” and wrote about the database failed to alert the City Manager about the abuse of process festering there.

If you examine the database as I have—through the lens of the McMurtry/Curling “Roots of Youth Violence” Report, the Peel Youth Charter, and the Mississauga Youth Plan—you’ll truly understand just how deceptive the City was.

Next, Freedom of Information requests filed 2007 through 2014 has confirmed that your statement that “the City treats all its residents fairly regardless of language or ethnicity” is also false.

Here’s a quick example that shows citizens are not treated fairly.

For its own reasons, the City of Mississauga ensured that City Security was exempt from the Province’s public complaints system provided by Ontario’s Ministry of Community Safety and Correctional Services. Instead, in March 2008 you and Councillors allowed City Security to investigate themselves. No doubt they will deny it, but Freedom of Information confirms that they did investigate themselves—contrary to City’s Security Public Complaints policy.

As far as I can determine, the City of Mississauga has the only municipal security operation in Ontario that denies its citizens access to the independent public complaints process provided by the Province. Our complaints still go to the Security bosses to “investigate”. A citizen with a complaint against City Security therefore gets anything but fair treatment.

It gets worse.

Even on the City’s own property/facilities, Corporate Security’s database confirms that citizens are treated unfairly!

At times the City hires security guards from a private company like First Response for special events, and also for Transit.

So (for example) if you are banned or arrested at the City Centre Transit Terminal by a “contract” security guard and you have a complaint, you can file it with Ontario’s Ministry of Community Safety and Correctional Services for an independent investigation.

City of Mississauga Corporate Security "CSIS" database: Contract Security only plus "Complexion"

If you’re banned/arrested at the same terminal for the same reason, but by City of Mississauga Security, there’s no independent provincial route. The only avenue for your complaint is through the City—where the very people you are complaining about get to decide whether your complaint is valid. And then “investigate” it.

As I’ve already advised Council, former Transit Security boss, Joe Cairney, managed to have underling Dan Stevanov investigate him regarding a public complaint. The outcome was entirely predictable, and the man complaining wasted his own time.

Had that person been banned by the City’s contracted private security, his complaint would have gone to the Province and been investigated independently.
I repeat, as far as I’m aware, the City of Mississauga has the only “in-house” security operation exempt from Bill 159’s Provincial complaints system. How is this treating all residents fairly?

Now here we are, April 16, 2015, 8 years later and the public still doesn’t know City Security’s “Complexion” statistics. Despite a Security Public Complaints Policy (approved by Council in 2008) directing otherwise, Security is still free to investigate itself.

You have frequently reminded me, Council, and even the public just how much Staff time I’ve taken up regarding Security and Staff conduct in general. Time responding to my questions. Time responding to my emails.

Steve Mahoney has an excellent quote on his Twitter account and it certainly applies to my experience dealing with City of Mississauga staff: “The truth is easier to remember.”

I also submit that the truth also takes far, far less time.

The truth is that on April 16, 2007 your Security Staff lied about not keeping Ethnicity and Age statistics, lied about treating all citizens fairly regardless of age or ethnicity—and then signed your name to their lies.


After my February 2, 2010 deputation, and after detailing some of the ways City Staff fail to comply with Corporate policies, procedures, and guidelines, you dismissed my allegations with:

It’s pretty serious when people can come before a public body and accuse Staff of doing something they are not guilty of.

Yes, Madam Mayor. But I submit that it’s far far far more serious when municipal staff whose mantra is “Trust, Quality, Excellence” repeatedly deny allegations that they know are true.

CC: City of Mississauga Council
City of Brampton Council
Town of Caledon Council
Peel Police Services Board
Integrity Commissioner, Robert J. Swayze
Ontario Ombudsman, Andre Marin


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